Refund policy

Refund & Return Policy

At our store, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📅 14-Day Return Policy

You have 14 days from the date of delivery to request a return or refund.

To be eligible for a return:

  • The item must be unused and in its original condition

  • The item must be in the original packaging

  • Proof of purchase (order confirmation or receipt) is required

🔄 Returns Process

To initiate a return, please contact us at:
📧 support@mirjinjo.com

Include:

  • Your order number

  • Reason for return

  • Photo/video proof (if applicable)

Once your request is approved, we will provide return instructions.

💸 Refunds

After receiving and inspecting your returned item:

  • You will be notified of the approval or rejection of your refund

  • If approved, your refund will be processed within 5–10 business days

  • Refunds will be issued to your original payment method

🚚 Return Shipping

  • Customers are responsible for return shipping costs unless the item is defective or incorrect

  • We recommend using a trackable shipping method, as we are not responsible for lost returns

❌ Non-Returnable Items

The following items are not eligible for return:

  • Used or damaged items (not due to our fault)

  • Items returned without prior approval

  • Clearance or final sale items (if applicable)

⚠️ Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect item:

  • Contact us within 48 hours of delivery

  • Provide clear photo/video evidence

We will offer:

  • A replacement, or

  • A full refund (no return required in some cases)

⏳ Late or Missing Refunds

If you haven’t received your refund yet:

  1. Check your bank account again

  2. Contact your payment provider (processing time may vary)

  3. If the issue persists, contact us at support@mirjinjo.com

🔐 Order Cancellations

  • Orders can be canceled within 12 hours of purchase

  • After this period, orders may already be processed and cannot be canceled

📌 Important Notes

  • We do not accept returns without prior approval

  • Processing times may vary depending on location and shipping carrier

  • By placing an order, you agree to this policy

📞 Contact Us

For any questions regarding returns or refunds, please contact:

📧 support@mirjinjo.com

Thank you for shopping with us. We appreciate your trust and support.